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SHIPPING POLICY

Shipping Policy

DELIVERY ESTIMATES: Coffee Mugs

98% of our Mugs arrive within 3 to 10 Business Days from when your order was purchased and placed. Unforeseen delays with the delivery company could potentially cause the delivery to occur past these dates. Mug Life is not responsible for delivery delays past the estimated delivery dates due to the shipping/delivery company's delay.

TRACKING SAYS "DELIVERED," BUT I DON'T HAVE MY ORDER:

 

Mug Life is not responsible for orders marked as delivered by the delivery company. We will work with you to get a replacement, but you must follow the steps below before the replacement can be sent.

STEPS TO TAKE:

 

• Verify the shipping address you provided in your order is correct.

 

• Check with anyone who may have picked up your package or anywhere the package could have been placed.

 

• Contact the delivery company to verify the delivery location, and they can pull GPS coordinates to determine the delivery location.

 

• If necessary, file a missing package report and contact your local authorities to report the package stolen if all other avenues have been explored. Package theft is serious and must be reported.

 

• 14 days must pass after an order has been marked as delivered.