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REFUND POLICY

Refund Policy

CANCELLATIONS:

 

• No cancellations will be accepted as orders are entered into the production queue immediately at that point in time and cannot be canceled.


 

Returns

 

DAMAGED ITEMS:

 

• In the unlikely event that something is wrong with your item(s) when they arrive, I'll happily work to replace the coffee mug or item(s) affected. Photo evidence of the damage will be required or the return cannot be accepted.
 

UNDAMAGED ITEMS:

 

• A return must be approved by contacting support@muglifeboutique.com. You will be sent a return form electronically to print and ship with your return. This form will contain the return address to which you'll return your item(s).

 

• The return must be initiated within 14 days of when the order was marked as delivered. Item(s) must be unused.

 

• Item(s) will be shipped at your own cost (buyer pays return shipping). This cannot be refunded.

 

• They must arrive in "new" perfect condition. Please pack your item(s) securely so that they are not damaged during transit.

 

• Your refund will be issued only after the item(s) are returned/received in "new" perfect condition. Your refund will be returned via the original payment method used in your purchase.
 

UNDELIVERABLE:

 

• Mug Life Boutique is not responsible for incorrect delivery information, shipping addresses, or errors with forwarding addresses or holds on delivery. You will be responsible for any additional shipping costs involved for any delivery issues. If you refuse to have the package correctly delivered to you after such delivery issues, you will be responsible for:

 

◦ Additional shipping fees that accrue with forwarding and delivery problems.

 

◦ The cost of reordering your product if the original order doesn't return safely to Mug Life Boutique.
 

REFUSED DELIVERY:

• Mug Life does not accept refused delivery returns (forced returns). No refunds will be issued.